Frequently asked questions
How can i return something?
Need to make a return? No problem! Check out our Refund Policy for all the details on eligibility, timeframes, and step-by-step instructions on how to send your item back.
How secure is my payment?
Yes, absolutely! We process all transactions through Shopify, an industry-leading and highly secure e-commerce platform. Shopify utilizes advanced encryption and strict security protocols (PCI-DSS compliance) to ensure that your sensitive payment details are fully encrypted and safe from unauthorized access during checkout.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information and tracking number. Delivery times vary depending on your location.
Can I change or cancel my order after placing it?
We process orders quickly to ensure fast delivery with our shipping partners (PPL, DPD, and Zásilkovna).
If you need to make changes or cancel your order, please email us immediately at ortmannclothing@gmail.com with your order number. We can update your shipping details or cancel your order as long as your package has not been handed over to the courier.
Once your order has dispatched and you receive a tracking link, we can no longer make edits or cancellations. In that case, you can simply follow our Return Policy to return the items once they arrive.
