Refund policy

Return & Refund Policy

We want you to be completely satisfied with your purchase. In accordance with European Union consumer protection laws, you have the right to withdraw from the contract within 14 days of receiving your order, without giving any reason. (As a courtesy to our customers, we extend our return window to 30 days).

How to Return an Item

Notice: You have 14 days (or up to 30 days under our extended policy) from the day you or a designated third party received the goods to inform us of your decision to withdraw from the contract. Please email us at ortmannclothing@gmail.com with your order number and the details of the items you wish to return.

Sending the package: Once you notify us, please send the items back without undue delay, and no later than 14 days from notifying us, to the following address: 

Vojtěch Ortmann

Josefa Skupy 2290/31

434 01 Most

Czech Republic

Shipping costs: Unless agreed otherwise or in case of a defective item, the direct cost of returning the goods is covered by ORTMANN CLOTHING.

Condition of Returned Goods

 You are entitled to inspect and try on the items just as you would in a physical store.

 To receive a full refund, items should ideally be unworn, unwashed, and returned in good condition.

 If items show signs of wear beyond what is necessary to establish their nature, characteristics, and functioning (or are returned damaged), a deduction reflecting the diminished value may be applied to your refund.

Exceptions / Non-Returnable Items

In accordance with applicable law, the right of withdrawal does not apply to:

 Goods made to the consumer’s specifications or clearly personalized (custom-made items).

 Sealed goods that are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery (e.g., certain intimate apparel or opened cosmetic items).

 Perishable items or gift cards/vouchers.

Note: Discounted or sale items can be returned under the same terms as standard products.

Damaged or Defective Items (Warranty Claims)

Please inspect your order upon reception. If an item arrives damaged, defective, or if you received the wrong item, please contact us immediately at ortmannclothing@gmail.com with photos of the issue. We will arrange a replacement, repair, or full refund, and cover the associated return shipping costs.

Refunds

 Once your return is received (or once you provide proof of having sent back the goods), we will process your refund without undue delay, and in any event within 14 days.

 The refund will be issued using the same payment method you used for the initial transaction, including the initial standard shipping cost paid at checkout (if the entire order is returned).

 No fees are charged for processing your refund.